Dear State Farm,
My hubby has carried your insurance for over 42 years. We not only have 3 cars covered, but our house. We have had nothing but good service and reasonable rates since we married 38 years ago. We have had only 3 different agents, the last for only 2 years.
Now we are facing a problem with you. You have let us down. My hubby had an accident last Tuesday evening. At 8pm at night, in the rain, he topped a hill and hit a cow. Unfortunately the cow did not make it. Fortunately my hubby did. He immediately dialed *55 and had a Mo State Highway Patrolman out there within minutes. The patrolman called a wrecker and the truck was towed to his lot. Apparently that was the first mistake. We have now been told that he should have somehow contacted State Farm at 8:30pm and found out exactly where the nearest State Farm claim center was and had the truck towed there. How were we to do that? Is there a list somewhere?
We found out that the cow had insurance. We mistakenly thought that would be good news to you. You would have a way to recoup some of your money back from the cow's insurance. That seems to be the whole problem. State Farm also covered the cow. Now we have State Farm cow division fighting with State Farm auto division. Something that was promised by you to be taken care of within 48 hours has now stretched to almost 6 days. We feel like we are stuck in the middle and we shouldn't be.
State Farm auto division...please take care of our truck under our comprehensive insurance. WE are your customer and we should not be in the middle of your fight with the cow division of your own company. We will continue to do our part by paying our premiums. Please live up to your end.